Non-support Inquiries

Please fill in the following form if you have inquiries other than customer support about LEVEL5 Inc. games.
Once all required fields have been completed, please click the "Confirm Details" button at the bottom of the page.

For customer support regarding LEVEL5 Inc. games for home consoles/smartphones,
please visit the "Customer Support Portal."
Customer Support Portal/Please click here for inquiries about game content or questions about purchasable items in smartphone games, etc.

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Please visit this page for inquiries about "Ni no Kuni: Cross Worlds."

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  • ・Reply times may vary depending on the inquiry. Replies to inquiries made during weekends, public holidays, and company holidays may be delayed. We apologize for the inconvenience.
  • ・Any replies will be sent via the wwwinfo@level5.co.jp e-mail address. Please check your e-mail settings to ensure you can receive e-mails from this address.
  • ・Some letters or symbols may not be supported by our system. Please do not use any non-standard characters in your inquiry.
  • ・Please refrain from the publicizing, redistributing, or secondary usage onto the Internet, of any replies made from LEVEL5 Inc., whether in part or in full.
  • ・Please understand that we are unable to reply to the following inquiries.
    • > Inquiries about strategy guides.
    • > Inquiries about the game's development or unreleased information.
    • > Separate inquiries surrounding copyrights and licenses, or the details of guidelines for Posting Videos & Still Images.
      *The guidelines for each game (excluding some games) will be released on a staggered schedule. Please wait for further notice.
    • > The providing of information in regards to copyright infringement or online harassment, etc.
      *The extent to which LEVEL5 Inc. handles such cases will be determined solely by LEVEL5 Inc. and any involved companies.
      Please understand that we will not individually reply to such inquiries.
    • > Feedback and/or suggestions about LEVEL5 Inc. games.
      *We will utilize received feedback and/or suggestions to improve game development and overall service. Please note that we will not individually reply to such inquiries.
  • ・Proposals regarding game concept development will not be considered. LEVEL5 Inc. will not claim liability for any such proposals received.